Frequently asked questions

How do I place an order?

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Choose the artwork you need on the homepage, set the basics in your basket, and complete checkout. You can upload files and brief later in your portal.

Do I need everything ready before I order?

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No. You can place your order first and add files, content and notes in your portal once you have them ready.

Can I order multiple items at once?

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Yes. Add as many services as you need to your basket and check out in a single order.

How does the basket work?

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The basket is where you set the practical details for each item — size, pages, fold, sides or quantity — before checkout.

Is payment secure?

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Yes. Printvine uses Stripe Checkout, a secure hosted payment page designed for online payments.

How fast is turnaround?

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First proofs for single-item orders are typically ready within 24–48 hours of your brief being complete. Larger orders are scheduled on review.

When does the turnaround clock start?

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It starts when your brief, content and files are complete — not when you place the order.

What affects turnaround time?

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Brief completeness, number of items, complexity and how quickly you respond to proofs all affect the timeline.

Can I get a faster turnaround?

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Yes, priority turnaround is available as an add-on at checkout on most services. Same-day slots are also offered where capacity allows.

What file types can I upload?

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Logos (AI, EPS, SVG, PDF, high-res PNG), photos (JPG, PNG, HEIC), documents (PDF, DOC, DOCX) and ZIP for multiple files.

What if my logo is low resolution?

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Upload what you have and we'll let you know. In some cases we can clean it up; in others we'll recommend supplying a vector version.

How do I upload files after checkout?

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Log in to your portal, open the job and use the Files area. You can also message the team if you have questions about a specific file.

How long are my files kept?

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Final files remain available in your portal for an extended period after completion so you can re-download whenever needed.

How does proofing work?

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When your proof is ready, you'll get a notification. View it in your portal, then approve or request changes — all in one place.

How many revisions are included?

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Two revision rounds are included as standard. Extra rounds can be added as a paid add-on if needed.

What should I check before approving a proof?

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Check spelling, prices, phone numbers, dates, logos and any details that affect the printed result — those are what to catch before approval.

Can I request more revisions?

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Yes. If you've used your included rounds, additional rounds are available as a paid add-on at any point.

What are print-ready files?

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Files prepared correctly for printing — typically PDF format, CMYK colour and 300dpi resolution, ready to hand to any printer.

What format are the final files?

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Print-ready PDF as standard, with additional formats (JPG, PNG) provided for web/social use where applicable.

Where do I download my final files?

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In your portal, on the job page. You'll get a notification when files are ready, and they remain available for re-download.

How long are files available?

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Files stay in your portal for an extended period after completion, so you can come back and download them as needed.

What is the portal?

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Your portal is where you manage every order — files, brief, proofs, messages and final downloads all in one place.

How do I access my portal?

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Log in with the email you used to order. You can set or reset your password from the login screen at any time.

Can I message the designer?

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Yes. Each job has a built-in messages tab so questions and answers stay attached to the right project.

What if I forget my password?

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Use the reset link on the login page. You'll get an email to set a new password — usually within a couple of minutes.